Shop Fog Linen is not responsible for loss or theft upon delivery of your package. If it is necessary for your package to be signed for, it is your responsibility to inform us prior to shipping.
Shop Fog Linen often uses FedEx Express for domestic and international delivery. When necessary, we use USPS Priority (domestic), FedEx Ground service (domestic), and USPS Priority Mail International 6-10 days (international). We generally ship within two business days from the time your order is received. We ship orders weekdays Tuesday-Friday.
If your order exceeds $500.00, a signature upon delivery will be required. You may be asked to provide ID at the time of delivery. You do have the option to waive this requirement if you feel your delivery site is secure.
Make sure to indicate in the “comments” area if you need your package expedited. We will follow up with options and invoice you separately for this.
Be sure to double check your billing and shipping address when placing an order. Shop Fog Linen is unable to re-route packages. FedEx provides a service which allows you to redirect packages, get tracking notifications, and more. Sign up here.
Once your order ships, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information. You will also receive an email notification when your order is delivered.
For clients choosing 'local pickup', you must pick up your order within 3 business days. We do not have room to store orders for a longer period of time. Any orders left beyond one week, without authorization, will be refunded.
note to international customers about duties and taxes
It is possible that tax, customs, and import duties may be levied by your local government. All additional taxes and fees are the customer’s responsibility. Items are shipped from Cambridge, Massachusetts (USA), with a detailed invoice declaring the exact total of merchandise purchased in US dollars. A telephone contact number must be included in all international orders. Customers are responsible for all fees associated with the refusal of a package. This can include refusal charges, customs fees, and return shipping fees.
shipping rates within the United States
lower 48 states: $10.00
Alaska and Hawaii: $20.00
Puerto Rico + U.S. Territories: International shipping rates apply (See below)
international shipping rates
$100.00 and under: $34.95
$300.01 and up: $64.95
Australia & New Zealand Orders Can Take Up to 4 Weeks to Arrive