return policy

Regularly priced items may be returned within 14 days of receipt for a full refund of the cost of goods. Returned items must be unused, unworn, with original tagging, and in perfect condition. We will refuse any return not meeting this criteria. 

Shop Fog Linen does not accept liability for shipping loss or damage of returned goods. It is advised that you send your return via a trackable service. Shop Fog Linen will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.

If you wish to make an exchange, please place a new order online and return your original item/s separately.

Return your goods to:
Shop Fog Linen
Attention: Returns
35 Sacramento Street
Cambridge, MA 02138

Items purchased with a gift card will receive store credit only. Once we receive your return, we will contact you via email to confirm that your refund has been processed towards the credit card used in your transaction. This generally takes one to two business days.
Shipping fees, both domestic and international, are non-refundable and customers are responsible for return shipping charges.

Sale items:
Merchandise purchased ‘on sale’ or during any seasonal discount promotion is considered final and cannot be returned or exchanged. We do not offer sale price adjustments. Discounts will not be applied to purchases made prior to the sale/discount promotion time period.

DIY / Pre-cut Fabric Cannot be Returned

Gift Returns: Items received as gift may be returned for store credit only. The giftee is responsible for return shipping fees. Items purchased with store credit cannot be returned or exchanged.

Holiday Returns: Full price merchandise purchased between December 1 and December 24, 2023 can be returned for a refund if the items are received back to Shop Fog Linen by January 12, 2024. If you are returning a gift, it must be received back to Shop Fog Linen by January 12, 2024 and you will be issued a store credit. Returned items must be unused, unworn, with original tagging, and in perfect condition. We will reject any items not meeting this criteria.

Special Orders are considered final and cannot be returned or exchanged.

Damaged items:
If the product you received has a defect, you must contact us within 10 days for replacement, and/or refund at our option. Any defective items purchased from other Fog Linen Work retailers need to be returned to those retailers. Shop Fog Linen reserves the right to determine what is normal wear and tear and what is a defective product.