1 October 2020. Hello friends. We wanted to take a minute and let you know how much we have appreciated your orders over the past six months. We really didn't know what to expect when we entered into this global pandemic, and as we continue to soldier on wearing our masks, social distancing, washing hands and taking every precaution to keep our customers and our staff safe, we continue to be thankful for each and every order you place with our small company.
We not only appreciate your orders, but we also appreciate your patience. We realize it's frustrating not knowing when items will be back in stock or seeing things become sold out in a matter of minutes. Because our products are coming from Japan, Lithuania and India we are seeing global shipping slowdowns due to the pandemic. Our hearts are with our colleagues in these places as they, like us, experience varying degrees of the virus.
With so much going on in the world, we'd like to share a few ways that we hope will make ordering and shipping flow a bit more smoothly as we move into the holiday season.
First, we get a lot of calls and emails from our customers asking when items will be back in stock, and while we really do encourage you to call and write with questions, we've added an "email me when available" button for each item on our website that will notify you instantly when the item you're looking for comes back in stock. We highly recommend using this feature as items have been selling out very quickly.
Second, we ship with FedEx and as the delivery crunch season approaches we are recommending that customers sign up for the new free FedEx Delivery Manager. This tool helps you take more control over your residential deliveries. You can request to redirect packages, get tracking notifications and more. You can sign up here.
Lastly, we hope you all are staying safe and sound! Please don't hesitate to call or write with product questions about sizing, care, etc. We are here to help.
All best, the Shop Fog Linen Team.